Refund policy
Because each Casa Bauhaus piece is vintage, antique, or one of a kind, all sales are final. We do not accept returns or exchanges for change of mind, fit, scale, color variation, or the expected signs of age described or shown in the listing.
Please review all photographs, dimensions, descriptions, and condition notes before purchasing. Measurements are approximate. We are happy to provide additional details or images before an order is placed; contact us at hello@casabauhaus.com.
Condition of vintage pieces
Age-related wear and variation are part of the character of vintage furniture and objects. We inspect each piece and make every reasonable effort to disclose notable condition details. Listing photographs and written condition notes form part of the item description.
Cancellations
Within 24 hours: You may request cancellation within 24 hours of purchase, provided a carrier has not been booked and fulfillment or preparation has not begun. Cancellation requests are not automatic and must be confirmed by Casa Bauhaus in writing.
Cancellation fee: Approved cancellations are subject to a 20% non-refundable fee to cover payment processing, administration, and the cost of removing and relisting a one-of-a-kind item.
After 24 hours or carrier booking: Once the 24-hour window has passed, a carrier has been scheduled, or fulfillment has begun, the order is final and cannot be canceled.
Custom and made-to-order work: Custom, personalized, restored-to-order, and made-to-order purchases cannot be canceled once materials have been ordered or work has begun.
Delivery inspection and transit damage
Please inspect your order promptly at delivery and before use. When possible, note visible damage on the carrier's delivery receipt before the carrier leaves.
Report transit damage to hello@casabauhaus.com within 48 hours of delivery. Include:
- Your order number
- Clear photographs of the full item and the damaged area
- Photographs of all packaging, shipping labels, and any visible package damage
- A copy or photograph of the delivery receipt, if available
Please retain the item and all packaging while the matter is reviewed. Do not arrange repair, disposal, or return shipment without written authorization from Casa Bauhaus, as doing so may affect the available resolution.
We will review the documentation, communicate next steps, and coordinate with the carrier or insurer when applicable. Depending on the circumstances, available remedies may include repair coordination, a restoration contribution, a partial refund, or a refund. Claims can be delayed or denied when damage is reported late, documentation is incomplete, packaging is discarded, or the item is moved, used, altered, repaired, or handled after delivery.
Item materially not as described
If you believe an item materially differs from its listing, contact us within 48 hours of delivery with your order number and clear photographs. Disclosed wear, patina, repairs, color variation, and minor measurement differences are not considered material misdescription. We will review the concern and respond with the available resolution.
Approved refunds
Approved refunds are issued to the original payment method. After Casa Bauhaus processes a refund, your bank or card issuer may require additional time to post it; most refunds appear within 5 to 10 business days. Original shipping, delivery, storage, handling, and insurance costs are non-refundable except where Casa Bauhaus confirms otherwise or applicable law requires.
Questions
For questions before or after purchase, email hello@casabauhaus.com. This policy does not limit any rights or remedies that cannot be excluded under applicable law.
Last updated July 12, 2026.